Primus

Terms & Conditions

Welcome to Primus. By accessing or using our platform, you agree to the following Terms of Service.

1. Platform Overview

Primus is a service booking platform that connects customers with service-based businesses. Primus does not directly provide services listed on the platform.

2. User Responsibilities

By using Primus, you agree to:

  • Provide accurate and up-to-date information
  • Respect businesses and professionals booked through the platform
  • Use the platform only for lawful purposes

3. Bookings & Payments

  • All bookings are subject to business availability
  • Prices, services, and policies are set by the businesses
  • Payments are processed securely through third-party providers
  • Cancellation and rescheduling policies vary by business

4. Business Responsibility

  • Businesses listed on Primus are responsible for:
  • Service quality and delivery
  • Accuracy of listings, prices, and availability
  • Handling disputes related to services provided

5. Cancellations & Refunds

Refunds and cancellations are governed by each business's individual policy. Primus may assist in communication but does not guarantee refunds.

6. Limitation of Liability

Primus is not liable for:

  • Service outcomes or dissatisfaction
  • Delays, cancellations, or disputes caused by businesses
  • Losses resulting from misuse of the platform

7. Account Termination

Primus reserves the right to suspend or terminate accounts that violate these terms or misuse the platform.

8. SMS/Text Messaging Terms

By providing your mobile phone number and using Primus, you may receive SMS/text messages related to your bookings.

  • Message Content: You will receive appointment reminders, confirmations, and updates via SMS/text message from Primus or the registered businesses you book with.
  • Opt-Out Instructions: You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive. After sending "STOP," you will receive a confirmation message.
  • Help/Support: For assistance, reply "HELP" to any message.
  • Message and data rates may apply. The frequency of messages may vary based on your booking activity.

9. Changes to Terms

We may update these Terms of Service at any time. Continued use of Primus means you agree to the revised terms.